Canon had to remove 'knockoff' ink cartridge due to chip shortage (update)

canon had to remove knockoff ink cartridge due to chip shortage update

Printer-makers have long been using chips to block the sale of third-party ink cards and drive them to their own products, but they are now 'feel that these limitations exist. The Table and The United States today note Canon toner cartridges must be discarded without copy protection chips due to persistent shortage. That, in turn, has led to some imageRunner multifunction printers incorrectly flag official cartridges like bullets - Canon has even told printer owners how to bypass the warnings and deal with detecting a broken toner level.

We have asked Canon for an opinion. Some users said that they had encountered similar issues with HP printers, but that company would not directly confirm or deny the problems in a report to The Table. Instead, HP said it was using a "globally diverse" supply network to stay "flexible and agile" in the midst of chip shortages.

The problem of the printer illustrates one of the common complaints about digital rights management (DRM) and other copy protection systems: they create a problem when the designers cannot offer full support. Just ask people who bought Microsoft's PlaysForSure-related music, for example. It's doubt that Canon, HP or others will drop their DRM chips anytime soon, but this event certainly won't help their cause.

Updated 1/12 1:05 pm ET: Canon told Engadget that its focus was on "minimizing potential customer inconvenience, which included delivering toner cartons without the slippage. face an obstacle. The company confirmed that there was no shortage of cartridges themselves - American customers still had "continuous supply". You can read the full statement below.

While global scarcity of semiconductor components is affecting many industries, it is a priority for us to prevent potential disruption to our customers. Like all manufacturers, we constantly monitor our supply chain to anticipate and prepare for any potential disputes and we taking steps to address the situation, such as changing product design. One example of this is in toner cartridges for some of our MFP devices (imageRUNNER / imageRUNNER ADVANCE) as we are currently facing a shortage of the chip inserted into the toner cartridge to check keep the remaining toner levels. There is no shortage of toner cartridge in itself - the shortage of the chip that is inside the toner cartridge. Therefore, we are now delivering toner cartridges for some of our MFP machines without this chip to ensure that we continue to provide a continuous supply of consumable products to Canon USA customers. us. We have also issued instructions on how to install and manage these new toner cartridges.

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