How a 'robot lawyer' can help you get rid of social media bans
Just weeks after Facebook rebranded to “Meta,” the owner of Instagram @metaverse suddenly found herself locked out of the account she had been running for years. A message told Thea-Mai Baumann that she had been fired for personalization, although she never pretended to be anyone else. Her account was later returned The New York Times about the problem, but the company never provided an explanation for how the mistake was made.
While what happened to her was unusual, one side of Baumann's story is more common: people who are wrongly blocked from their social media accounts often have little chance of getting it back (co. -less of course, not without media attention).
Now that group may have an alternative. The “robot lawyer” firm DoNotPay, which offers automated legal services, has a new offering: get social media accounts.
The new service, which comes with a $ 36 DoNotPay monthly subscription, offers users an alternative to sending emails to company help center bots or replenishments. wiring applications that will never receive a response. Instead, DoNotPay asks users for information about what happened to them, and sends a letter to the relevant company's legal department on their behalf.
"These platforms prioritize legal issues," DoNotPay CEO Joshua Browder tells Engadget. “When you just type into customer service, they don't really take it. Legal departments, on the other hand, are far more likely to respond, he says.
In the appeal, the company will also try to “match” your claim with a “legal reason why they can’t ban you,” using potentially applicable state and federal laws. The letter also includes a date for the company to respond. He says PayPal and Instagram have so far been among the most sought after services for a ban. But the service will also work with other platforms, including Twitter, Snapchat, Uber, Tinder, YouTube, Twitch and others.
Crucially, Browder states that the service does not target people who have been banned from a platform for legitimate reasons, such as violating its terms of service. And even for those who have been misinterpreted, he estimates that the number of retrievals due to this process is around 20 percent.
But even if the bid is not ultimately successful, Browder says there are other benefits to the process. For one, companies have to convert user data regardless of whether their account was turned off. So, even if you can't, say, get back to your Instagram account, DoNotPay can make sure the company provides your account details. There is also the fact that sending a letter of legal request can be a greater headache for a company than a ration to messenger service representatives.
"In general in America, they have a right to ban," Browder says. "We will not say too much that we can do miracles, but we can punish many and get your data."
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