How to troubleshoot Microsoft Remote Desktop Connection

1641399503 How to troubleshoot Microsoft Remote Desktop Connection

Many technical issues with RDC require the help of your IT staff, but you can solve some problems on your own.

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Those of you who now work from home may need access to and use of mainframe computers within your organization and for that, you may need to rely on the Microsoft Remote Desktop Connection (RDC) tool Microsoft. Assuming all the parts on the way are working properly, then getting to a remote workstation or server should be a quick and simple process.

However, if everything is not working properly, you can easily run into various obstacles. The remote PC may not be accessible or responsive. It may not accept your login credentials. If the problem resides with your account or within your organization, your IT staff usually needs to step in, but there are certain steps you can take yourself.

SEE: How to work from home: A pro IT guide to telecommunications and remote work (Premium TechRepublic)

For the purposes of this article, I assume that you are trying to connect to a PC in your organization using a secure method, mean via VPN or Remote Desktop Gateway.

First, you may want to review some of our previous articles on Microsoft's RDC tool, including How to control a remote computer by using use Microsoft Remote Desktop Connection, How to set up a remote desktop connection in Windows, and How to use the Windows 10 Remote Desktop app for remote connections.

Now, here are a few common issues and remedies that you can take.

Index

    Issue

    Remote Desktop cannot connect to the remote computer. If you are unable to connect, this is the most common error you will encounter. The error message alone will not help much as it simply tells you to make sure the remote computer is turned on, connected, and remote access is enabled (Figure A.).

    Figure A.

    figear-a.jpg

    Disturbing steps

    Try the IP address. If you are trying to connect via a computer name, try connecting instead with an IP address. If that works, the issue is due to a sort of name troubleshooting problem in DNS. If that happens, you can try flushing the DNS cache on your computer. Open a command prompt and type ipconfig / flushdns. Then try to reconnect according to computer name.

    Ping the computer. To make sure the remote computer is online, quickly open a command and ping it using the computer name or IP address. If the ping is successful, you know the computer is on and connected. If not, there seems to be a broader issue outside the failure of the RDP, which requires IT support.

    Try other tools. If you have remote access to other computers, try one of these. You can connect to another PC in your group and a PC in your own home environment. The results will tell you whether the issue is specific to that first remote computer, to connection or account issues with your organization, or to any computer to which you are trying to connect.

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    Issue

    Your credentials did not work. This error message indicates that the connection to the remote PC is working, but your account credentials are not accepted (Figure B.).

    Figure B.

    figear-b.jpg

    Disturbing steps

    Team up with IT support. This is a difficult task to try to solve problems on your own, so your best bet is to contact IT support - you can definitely work with them to minimize the issue.

    Check your account. Make sure your account has admin rights and access privileges on the remote device. IT staff can do this through the Remote Desktop option in Preferences or the Remote Desk option under System in Panel.

    Check your username. If your username has changed on your home computer, especially during Windows reset, your RDP certificates may be out of sync. In this case, change your username back to its previous name and try connecting again. Go to Settings, then Accounts, and then select the link to manage your account.

    Remove saved RDP certificates. If you let go of the option to save your credentials, another way to troubleshoot them is to remove them and restart. To do this, open RDP and make sure the remote PC is listed in the PC field. Click on the link to delete the certificates. Answer Yes (Figure C.). Try the link again, this time entering your credentials when prompted.

    Figure C.

    figear-c.jpg

    Run the Network Troubleshooter. This is one final step that may be able to capture various types of connection or access errors, including ones with your account. Go to Settings and then Update & Security and then select Troubleshoot. Scroll down the list and try out some of the problems associated with network access, such as Internet Connections and Network Adapter.

    See also

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