It has been reported that Facebook's language moderators have been working in dangerous situations
It's no secret that Meta hires contract staff to do much of the hard work to implement their content evaluation policies on Facebook. And despite supporting one of the most valuable companies in the world, these employees have often complained about their work including poor compensation. and work that causes anxiety. Some now also say they are being treated worse than other workers.
according to BuzzFeed News, Genpact, a Meta subcontractor who has previously been accused of fostering poor working conditions, has asked the Spanish moderators out of their Richardson, Texas office to report for personal work from April 2022 These workers must put their health at risk against both the delta and omicron coronavirus variants while their English-speaking peers were allowed to cycle through the office in a three-month cycle. .
The news of Genpact's position comes just weeks after employees of Accenture, another Meta subcontractor, successfully filed a complaint to force the company to remove a requirement that had been in place for hundreds of years. Facebook moderators return to personal work on January 24th.
Contractors spoken to BuzzFeed News claim Genpact also keeps them to unreasonable levels. They say they expect to make assessment decisions in about a minute while maintaining an 85 percent accuracy level. Complicating matters is the fact that Meta is reportedly not issuing instructions on how to implement Facebook Community Standards in a language other than English, leaving the staff that is in a situation where they have to first translate that guidance before applying it.
And the size of the problem the team has to deal with. Genpact's Spanish moderation team is named after Mexico but in addition to changing content posted by people living in the North American country, they also rely on Facebook and Instagram posts from fans. practice with Spanish in most Latin American countries as well. In Mexico alone, Facebook has over 84 million users. By comparison, the Genpact Mexican market team has about 50 people.
“We use a combination of technology and people to keep content that breaks our rules off our platform, and while AI has made progress in this area, people are a key part of our safety efforts. , ”A Meta spokesperson told Engadget. “We know that these jobs can be difficult, which is why we are working closely with our partners to evaluate how best to support these teams. . "
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