IT leaders are burning out after months of supporting remote and PTO - free work
Since the onset of the coronavirus pandemic, IT workers need to quickly become the backbone of enterprises, according to a new study.
IT departments are struggling under the pressure of a larger workload and are burning out, according to a new study from tech company Electric City in New York. The company spoke to 136 IT employees and asked them questions about how their move to remote work has affected their work since the global spread of COVID-19 pandemics.
Those involved in IT have played a key role in managing the almost immediate transition to remote work that took place in almost every organization in February and March.
“At a high level, the results show that most IT professionals have been left on fire as a result of working longer hours, with smaller budgets, getting more help desk tickets. from workers, and taking in fewer PTOs than in previous years. "The report said.
"Of the responding IT professionals, 74% of those surveyed said they had felt more burned in the form of emotional, physical or mental harassment since the onset of the pandemic."
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The study found that IT employees report having to work more hours than ever before and that they have also taken less personal time off than ever before. Over 70% of respondents said they work longer hours and 83% said they work more than 10% more than they normally would.
Nearly half of IT employees who spoke to Electric said they had not taken personal time off since the outbreak began.
Despite the increase in employment, only 25% of respondents said their budgets had gone up, with the majority saying their funding had remained the same or gone up. down.
A further 72% of respondents said they now needed to do more at work, taking on more responsibilities that were not originally part of their job description. Surprisingly, nearly 70% said they had to personally go into offices to perform essential tasks, and of those who did, more than 80% had to do it more than once.
With the shift to remote and telework, IT staff are reporting significantly more tickets than usual, with 62% reporting that they have seen an increase in ticket volumes since inception. the pandemic.
The majority of tickets come from mid-level staff with a further 35.5% coming from entry level staff and 13% coming from senior officers.
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Nearly 30% of all tickets come around "Hardware / Software Alerts & Managed Software Updates," and nearly 17% are related to "Security and policy management." up routine workflow and management and server support also picks up large numbers of tickets.
"It's clear that the COVID - 19 pandemic has shifted to remote work that has left IT professionals feeling overwhelmed. Moving forward, successful organizations are the ones that will ensure that their employees, especially IT professionals, feel fired. Remote working is likely to be a big part of the reality of most companies in the future, "the report said.
“Even as parts of the economy begin to reopen in stages, many companies will still follow a hybrid approach that combines remote operation and corporate office space until vaccination is implemented. - perhaps even further into the future.As a result, businesses should take the right steps to combat burns to keep their IT teams feeling productive and happy, which will help to maintaining business continuity. "