Remember when Apple seemed to know their own products?
I have recently noticed, at least in a statement, that people who work for Apple do not have the average knowledge of Apple products as they used to.
The time, walking into an Apple Retail store, or talking on the phone with an Apple messenger assistant really felt like I had a chance to get to someone closer. on the company of myself, in a good way. At times I was surprised that people in the store seemed to know the product better than I did. On a support call, individuals seemed enthusiastic about anything that went with the product. People looked like Apple interest.
Lately, not so much. Last year, I reported months of negotiations with Apple to repair my iCloud account. Everyone I spoke to was a hardworking and kind person. Not many people seemed to know much about the product, which is iCloud Drive, and how it works or does not work. If there was anyone who did, in engineering, they were in a room somewhere and they never came to the phone.
A month ago, I went to an Apple retail store in New York to buy a cable to connect an iPad to a MacBook, in favor of a friend. Their iPad was locked in the password loop after printing their password, and it had to be put in recovery mode and connected to the MacBook for recovery.
It was a new iPad Pro and an old MacBook, probably six years old. That meant the iPad only had the USB-C port, and it had to somehow go from there into the older USB-3 port of a MacBook, or one of its Thunderbolt 2 ports .
So I needed a cable that had one USB-C plug on one end, and one USB-3 plug or a Thunderbolt-2 plug on the other. I have several types of cables at home. But I was not at home, I was at my friend's house, and I wanted to resolve the issue rather than bring their laptop and iPad back to my place.
It was late, and there was an Apple store nearby and the same thing was open, so I moved on. Staff were concerned about my situation. He gave some explanations to help them understand that this was a lawsuit age computer, from before USB-C. After a bit of hunting through their catalog, they suggested a cable and I left.
When I returned to my friend's apartment, I realized that the store companion had given me the wrong product. What they gave me was the Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter. This allows you to take something that has an old Thunderbolt 2 "male" plug, such as, possibly, a periphery, and install it to a newer computer that only has the latest Thunderbolt 3 "female" port. I believe that's so that you can use your older gear with your new spouty iPad. In other words, this is to put an old thing into something new, which is the opposite of what I needed.
I could have used Thunderbolt-2 male-to-male to Thunderbolt-2 cable, in conjunction with that adapter, if I had one, but it didn't.
I returned to the store and talked to another companion. This time, a group conversation ensued as several companions gathered around to ponder what I needed. One of the companions was a little more confident than the others, and said, No, they did not carry any such transformer at all.
I do not know if Apple has ever done such a thing, but it seems that they are not doing it now. Apple seems to have reduced its cable over the years.
To be fair, many of the search results for "USB-C to USB-3 adapter" are of such a type, taking an older USB-3 plug and plugging it into a USB-C port.
The biggest thing that struck me about the whole affair was the lack of a ready - made accessory at the Apple store, although it was a little weird to knock me out the door with something that was definitely wrong.
No, what struck me was the bafflement that greeted me when I described the old MacBook problem. After all, the software on the MacBook is still maintained, the device is still working, and backed up to some degree. I suspect a lot of the old MacBooks out there in the world are still in use.
And putting iPads in recovery mode is still something that needs to happen from time to time, even for losers who own old MacBooks. It looks strange that the shop staff would have such a hard time thinking about what I was talking about so much less knowing that it was something one would want to do and how to solve it. e.
It is my opinion that the store, which used to be a place where one could unknowingly learn about Apple products, is more and more of a showroom for the latest products. The staff are very pleasant, they are good to interact with, but most of them do not seem to know as much as I know about their products. And I do not consider myself an expert on their results, so that is not a good position.
The third news, the other day, surprised me again. I dropped my iPhone 7 Plus for another five years. The screen glass was fine, but the home button cracked and didn't respond. I went online to schedule a repair. It occurred to me, not being an expert in Apple products, that I was unsure whether it was a home button repair issue or a home button replacement issue, if that's even something.
In this age of pandemic locks, repair logging does not seem to be the kind of steep business where you just show up and ask them to fix something. Of course, none of Apple's stores are available in their online repair registration system, and the licensed partners have the opportunity to perform repair work, such as Best Buy, which is days gone by.
So, not everything is so steep now, and it seems to me that you need to know why you want repairs, there's something like a "broken home button."
The online repair system asks you to select an injury. One is screen repair, the other is "buttons not working." To be honest, I delayed.
So I started a conversation session and described my confidence. The nice guy told me to go to the repair department and find a store with available hours to repair stuff. I reaffirmed that my legacy was that I was not sure which damage category to click. After typing all ten categories to the chat session, the person told me to select "Button not working". Then they assured me "You got this Tiernan!" Which was nice.
Again, I realize my Apple gear is almost as old as I am at this point. Almost every product that Apple sells these days has a home button. But while the iPhone 7 Pluses are still being repaired, it would seem to me a pretty simple piece of knowledge to know whether or not a home button is part of a screen repair - at least, if you work at the company that made the phone.
None of these are just first world problems, I understand. But for a first - trillion dollar first world company, the largest in the entire world, of course, it would seem like a deep knowledge of all your products within, say, the last decade, as part of the culture. , especially in the areas of support and sales relations.
At one time, it was like that. You went to the retail store, or talked to someone on the phone, and they knew a lot. Lately, in my experience, not so much.